Saving lives, through Long distance, Cellular, Local, and Internet Services.

Frequently Asked Question

1. How are the taxes and surcharges on my bill determined?: Taxes and surcharges are determined by the rates mandated by federal, state and local laws. The charges applied to your bill are based on the monthly recurring charges, local usage, toll usage and roaming usage. However, these charges vary depending on the type of tax, taxing authority and the state, city and county in which you reside.
2. How much does it cost to have my services restored?: There is a $19.95 fee to have services restored if your services have been cancelled due to lack of payment. The reactivation Fee must be paid before services are reinstated.

3. How do Peak and Off Peak minutes work?: Your rate plan has an amount of included package minutes for use during peak hours (daytime) and an amount of included package minutes for use during offpeak hours (night time). All calls you make and receive within the calling area defined by your rate plan will pull from the appropriate set of minutes. This is based upon the time when the call started. If you exceed the minutes included in your package for the peak or off-peak time periods you will be charged a per-minute rate for airtime on calls made and received for the remainder of the billing cycle. This rate is determined by the package you have selected previously.
4. How will calls bill if call originates in one time group, but ends in another?: The billing system will rate the call according to the time group the call originated in and will calculate the minutes used up until the time group changes. After the time group changes the billing system will calculate the minutes used during this time group and then add both “pieces” together.
5. What are the time periods for Peak Minutes and Off-Peak minutes?: Peak minutes are used from 7:00 AM - 9:00 PM Monday thru Friday Off-Peak minutes are used from 9:00 PM - 7:00 AM Monday thru Friday and anytime on Saturday or Sunday.
6. Is there a fee to change my wireless phone number?: There is no charge to change your wireless phone number.
7. What do I do if I suspect there is fraudulent usage on my account?: If you suspect that there is fraudulent usage on your account, please contact our Customer Care Department at -1-877-878-5433 for immediate assistance. The representative will help you determine if this is fraudulent activity, offer ways to prevent this from occurring in the future, and answer any further questions you may have regarding this.
8. How do I change my package?: If you would like to change your current package, please contact our Customer Care Department at 11-877-878-5433. Please be advised that these changes will not be effective until the next billing cycle.
9. Is there a charge to change my package plan?: No. There is no additional charge to change a package.
10. Why does my bill have partial package or monthly charges on it?: If you recently set up a wireless package with us or changed packages you will see a partial charge for that plan. Monthly charges are prorated according to the number of days you are billed for them during your 30 day billing cycle.
11. Why does the airtime on my bill not match the airtime on my phone?: The call timer on your wireless phone keeps track of the minutes used as soon as you press the “send” button on your phone until you “end” the call. These minutes include misdialed calls, and 911 calls, which you are not charged for. The call timer calculates every minute of every call made from your wireless phone, and is typically higher than billed usage.
12. Will I be charged if I check my voicemail from my wireless phone?: Yes. You will be charged airtime charges when calling to your voicemail to check your messages from your wireless phone. The minutes used will be taken from your Peak or Off-Peak minutes depending on time of day the call is made. Furthermore, you are able to check your voicemail messages from a landline phone without minutes being taken from wireless package.
13. Will I be charged for calls made outside of my local service area?: No. The long distance charges you incur while outside of your local service area will be deducted from your package minutes depending on when the call is made. If you make a long distance call from your wireless phone during Peak hours your minutes used will be deducted from those minutes. If you dial a long distance call from your wireless phone during Off-Peak hours the minutes used will be deducted from those minutes.
14. Will I have roaming charges?: No. Pro Life communications has no roaming !
15. What will I be charged if I go over my wireless minutes included with my package plan?: This will vary by the wireless plan you have selected. Please refer to our Plans Page regarding the package you have selected.

16. What accessories are included with my wireless phone?: Upon activation you will receive a Li-Ion battery and a home charger with the purchase of a phone. Ot
17. What accessories are available to me for my wireless phone?: This depends on the phone model you have purchased. Each phone has a set of accessories available. Please visit our accessories web site by clicking the accessory link at the bottom of the cell page.
18. What calling features will my phone have?: The following features are available: Call Waiting, Caller ID, 3-Way Calling, Voicemail, Call Forwarding ($0.10/minute), Directory Assistance ($1.25/call + airtime charges), Emergency 911 and detailed billing.
19. Is there a charge to add an additional feature to my wireless service?: No. There is no additional charge if you would like to add features to your wireless plan. However, certain features may have a monthly or per call usage charge.
20. How long will my battery last before I need to charge it?: The amount of stand-by and talk-time is dependant upon the phone that you have purchased and the type of battery you have. Please check your User Guide for the exact life of your phone’s battery.
21. What type of battery does my wireless phone have?: All phones shipped today by the manufacturers include Li-Ion batteries. These batteries have the longest operating times without being recharged, without memory and are lighter than earlier made batteries. Other batteries have an internal memory that doesn’t recharge the battery until all power is used.
22. How can I determine the model of my phone?: To identify the model of the wireless phone, remove the battery and locate the model-specific code underneath.

Returns/Repairs Q & A’s

23. What do I do if I need to have my wireless phone repaired?

Please contact our Customer Care Department to receive full instructions on getting your wireless phone repaired. You may reach us at 1-877-878-5433.

24. Is there a charge if I need to have repairs on my wireless phone and it is still under the Manufacturer’s Warranty?
No. If your phone is still under the Manufacturer Warranty there is no additional charge unless the phone has been abused. If the phone has been abused or has signs of liquid damage there will be a $5.00 fee charged by the Manufacturer and the phone will be returned without repairs being completed.

25. What is the charge if I need to have my wireless phone repaired and the Manufacturer’s Warranty has expired?

There is a $5.00 fee that will be charged by the Manufacturer in addition to the repair charges.

Miscellaneous Q & A’s
26. What do I do if my phone is lost or stolen?

Please contact our Customer Care Department at 1-8877-878-5433 immediately to suspend the service.

27. If my phone is lost or stolen am I fully responsible for charges to purchase/activate a new wireless phone?

Yes. You will be responsible for the charges when purchasing a new wireless phone and to have it activated. If you insurance on your phone, it will be replaced at no charge.

28. Is there a character limit when sending/receiving text messages?

Yes, there is a 160-character limit when sending and receiving text messages, which includes spaces.